Essential
RM 15,900 / month
- 1 NOC engineer on-site, office hours
- Remote on-call after hours
- Suits compliance-driven, smaller networks
Embedded Network Operations Centre
A NOC you can show the auditor.
We place trained NOC engineers in your office, run the monitoring, and hand you the records that tenders and audits ask for. You get a working NOC without building one.
NOC yang sedia diaudit, tanpa membina sendiri.
Shift board · example08:42 MYT
HQ core switchup 41d
Internet link A (primary)38% util
Internet link B (backup)P2 · ISP ticket logged
Firewall clusterHA ok
ERP portal212 ms
Branch Ayer Kerohup
P2 acknowledged in 6 min · escalated to ISP · next update 10:30
Who it's for
You need a NOC. You don't need to build one.
Most organisations don't want a room of screens. They need someone accountable for the network, and the paperwork to prove it.
Tender bidders
The tender asks for 24x7 monitoring with named personnel. We supply the methodology, CVs and a letter of commitment, and we deliver if you win.
Regulated organisations
Policy or an audit finding calls for continuous monitoring and incident handling. We run it and keep the logs your auditor will ask for.
After an outage
Management asked who watches the network. Now someone does, with escalation paths and monthly reports.
ISO-certified teams
ISO 27001 or ISO 20000 controls need evidence that operations happen every day. Our shift logs and incident records give you that.
Plans
Three ways to staff it.
Every plan includes monitoring of one site and up to 50 devices, the escalation matrix, runbooks and monthly reports.
Standard
RM 19,100 / month
- 1 NOC engineer on-site by day
- 24x7 monitoring from our NOC hub
- Meets typical "24x7 NOC" tender clauses
Dedicated 24x7
RM 54,800 / month
- Rotating team, on-site around the clock
- For contracts that require 24x7 on-site staff
- Backup cover built into the roster
Scope
A NOC is not a SOC.
We keep your network up and your records complete. Security monitoring is a different service, and we say so up front.
What we do
- Up/down and health monitoring for network, links, firewalls, servers and key applications
- Alert triage, acknowledgement and ticket logging
- First response from approved runbooks
- Escalation to your IT team, vendors and ISPs, and chasing them until it's closed
- Shift handover logs, incident records and monthly service reports
What we don't do
- Security monitoring, SIEM or threat hunting
- Projects, upgrades and design changes
- Hardware repair (we coordinate the vendor)
- Changes outside an approved runbook or your written instruction
How it works
Live in about 45 days.
- Week 1–2
Discovery
We visit, list what needs watching, and read your tender or audit requirements.
- Week 2
Proposal
Plan, headcount, SLA and a fixed monthly fee.
- Day 0–35
Onboarding
Monitoring deployed, devices onboarded, runbooks and escalation matrix approved.
- Day 35–45
Shadow run
Our engineers work live alerts under supervision, and we run a test P1 drill.
- Monthly
Run and report
Report by working day 5, and a service review every quarter.
What you receive
The records auditors ask for.
Service catalogue & scopeyearly
Named personnel & CVson change
Escalation matrix, call-testedmonthly
Monitoring coverage registermonthly
Runbooks per alert typeliving
Shift handover logevery shift
Incident log & P1 reportsper event
Monthly service reportmonthly
Quarterly review minutesquarterly
Escalation drill recordyearly
For system integrators
Bidding on a tender? Bring us in early.
We prepare the NOC section of your bid: methodology, org chart, CVs, SLA table and a letter of commitment. If you win, we sign a back-to-back subcontract that mirrors the main contract's NOC terms.
Contact
Tell us what the tender or audit asks for.
Send the NOC clauses or audit finding, the number of sites, and the hours you need covered. We reply with a proposal.
hello@duniacanggih.com