Dunia Canggih NOC · Remote
Syarikat Contoh Sdn Bhd
Availability Nov to date
99.94%
Target 99.5% · critical services
Devices up
61 / 62
1 down: AP-ALG-03 (Branch)
Open alerts
2
1 × P2 · 1 × P3 · 0 × P1
P1/P2 acknowledged in SLA
100%
4 of 4 this month · median 4 min
Internet links · utilisation, last 24 hours % of contracted bandwidth
HQ primary · TM 500 MbpsHQ backup · Maxis 100 Mbps80% alert line
Devices by class
Open alerts SLA timers
| Priority | Alert | Since | Acknowledged | Status |
|---|---|---|---|---|
| P2 | HQ backup link packet loss 6% FW-HQ-01 · wan2 | 09:58 | 10:02 (4 min) | ISP ticket MX-448812 logged · next update 12:00 |
| P3 | Access point unreachable AP-ALG-03 · Branch Alor Gajah | 07:31 | 07:44 (13 min) | Branch IT asked to check PoE port 14 |
Links · now
| Link | Latency | Loss | Status |
|---|---|---|---|
| HQ primary (TM) | 8 ms | 0.0% | UP |
| HQ backup (Maxis) | 31 ms | 6.0% | DEGRADED |
| Branch (TM) | 12 ms | 0.0% | UP |
| HQ ↔ Branch VPN | 19 ms | 0.0% | UP |
AI assistant · open P2 on HQ backup link suggestions, engineer reviews before acting
Spotted
Anomaly at 09:57: wan2 loss rose from its normal 0% to 6%, jitter 41 ms. Grouped 3 alerts into 1 incident.
Logged in and checked
Read-only on FW-HQ-01, 09:58: wan2 CRC errors 0, link up at 1 Gbps, no config change. Matches Maxis maintenance notice MX-N-2219.
Likely cause
1. Maxis upstream maintenance High
2. Faulty cable or SFP on wan2 Low
Suggested next step
Ask Maxis to confirm maintenance scope and end time (runbook RB-CONTOH-007 step 2). Engineer accepted at 10:04.
Capacity watch
SSL certificates
| Site | Expires | |
|---|---|---|
| portal.contoh.example | 29 Nov 2026 | 17 days |
| erp.contoh.example | 03 Mar 2027 | 111 days |
| mail.contoh.example | 18 Jun 2027 | 218 days |
Incidents this month
| P1 | HQ primary link down 47 min 03 Nov · ISP fibre cut · MIR-2026-011 |
| P2 | FW-HQ-01 CPU 94% for 25 min 06 Nov · backup job traffic |
| P2 | ERP portal slow (2.8 s) 10 Nov · app vendor restarted service |